A. Rent is paid by card using the ‘financials’ function in your portal. Payments can be made in advance of the rent date but must reach u-student by the payment date. Once you have booked your accommodation you will be provided with log-in details for your portal.
A. A £20 administration late fee will be applied to your account and further £10 charges will be applied for each additional letter sent. If you foresee any issues regarding paying your rent on time, it is important that you inform us at u-student Head Office on 01228 592594 or email firstname.lastname@example.org.
A. As soon as you are aware of a delay with your loan please inform u-student Head Office on 01228 592594 or email email@example.com. For your information, your rent payment dates are included on your tenancy and invoices are included on the financials tab in your portal.
Residents are advised to follow the checklist below to help ensure that their student loan application is processed as quickly as possible.
• Read all forms carefully and thoroughly. Follow the instructions and complete all relevant sections.
• Before you post the forms, make copies and keep them safe.
• Send any forms or letters by recorded delivery and keep a note of the tracking number. Check after a day or so to make sure the letter has been received.
• Keep a record of any calls you make. Write down the date, time, who you spoke to and what was said.
• Tell the Student Loan Company if your bank details change.
• If there is a problem, contact your university to get help.
• You may want to, make sure that you have a backup plan, such as a student account with an overdraft facility or a part-time job.
A. An additional 2% charge will be applied to the payment figure when paying by credit card. No additional charge will be applied to debit card payments.
A. Residents who are full-time students are not required to pay council tax. Any residents who are not full-time students will be liable for payment of all of the council tax for their flat.
En-suite 12.5m sq
Standard 10m sq
Premium 10 msq
En-suite 16m sq
Accessible- 17m sq
Apartments- 42m sq
All sizes above are approximate
A. All u-student accommodation is fully furnished and fully equipped with crockery, cutlery, pans and utensils. A list of items provided is available on the 'downloads' page of the website.
A. You can use the ‘talk to us’ function in your portal to report any maintenance issues or repairs.
A. Guests can visit but they must sign in and out on each visit so that accommodation management has an accurate record of all on-site visitors in case of an emergency. While on site you are responsible for the behaviour of your guest(s) and any damage or disruption caused. You must also inform your flat mates if you have a guest staying as the living area is shared.
A. All accommodation, including bedrooms and communal areas, will be checked every term. Accommodation management will notify residents of this at least 24 hours prior to the inspection taking place.
A. You are responsible for ensuring that you leave your room and flat in the same condition that it was given to you. You will be asked to fill in and return an inventory to record the condition of your room and must do so within 48-hours of moving in. Generally speaking, blue tack, white tack or pins put into walls will require re-painting after you have left and you may be charged in line with our standard schedule of charges. Noticeboards are provided in each bedroom and communal area for any decoration.
A. For safety reasons, candles are not permitted in u-student accommodation due to safety reasons.
A. For safety reasons, items such as woks or deep-fat fryers are not permitted in u-student accommodation.
A. For safety reasons, electric heaters are not permitted in u-student accommodation.
A. No. Smoking is not permitted in any u-student accommodation. This policy includes all bedrooms, communal areas, lounges, hallways, corridors and stairwells and also extends to external areas.
A. Any complaint relating to u-student accommodation should, in the first instance, be directed to your site accommodation manager. Contact details can be found on each u-student location page.
A. Our sites, include a reception area which is staffed 24 hours a day, 7 days per week. Accommodation management is based in the main reception area and can be contacted within office hours. Outside office hours we have trained security staff based in reception to assist residents with any problems or issues.
Accommodation management can help with a number of issues and provide guidance and support. u-student Carlisle, does not have a reception but does have an off-site accommodation manager who is contactable around the clock.
All of our accommodation is privately managed and secure, including swipe or PIN access and CCTV. Appropriate emergency signage is displayed, fire evacuation drills are undertaken throughout the academic year and fire alarms are tested weekly.
A. Personal belongings insurance is provided by Endsleigh Insurance and included in your rent. An insurance certificate will be sent to you before arrival and a copy will be available on the ‘downloads’ page of the website. Residents have the option to purchase upgraded insurance cover from Endsleigh if required.
A. Bike storage is available on all sites and is free to use. You will need to provide your own lock to keep your bike secure.
Carlisle: Car parking spaces are not available on site. A small number of parking permits can be issued if you contact the local council.
Sunderland: Parking permits can be purchased by contacting u-student Head Office on 01228 592594 or by e-mailing firstname.lastname@example.org. After moving in permits can be arranged with the accommodation manager.
A. All u-student accommodation has on-site coin-operated laundry facilities including washing machines and tumble dryers.
A. It is your responsibility to clean your room and you and your flat mates are jointly responsible for cleaning your flat. The stairs, hallways and entrances outside the flats will be cleaned on a regular basis by u-student staff and contractors. At the end of the tenancy, flats must be returned in good condition or additional charges may be levied.
An additional cleaning service to include the kitchen and lounge takes place in Carlisle.
A. Royal Mail, or the courier service, will always try to deliver your post directly to your flat. If you are not available a card may be left informing you of the delivery. If your site has a reception, undelivered mail will be left there for collection and ID will be required at the point of collection.
A. It is your responsibility to provide a TV licence if you have a television and this also applies to watching live TV on laptops, tablets or mobile phones. Flat-mates may arrange to jointly contribute to the licence cost for the TV in their shared communal areas.
A. You are not able to subscribe to Sky television.
A. Phones are not provided in bedrooms or flats.